Array
(
    [fields] => Array
        (
            [0] => GF_Field_Name Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => name
                    [id] => 1
                    [formId] => 10
                    [label] => Name
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [nameFormat] => advanced
                    [inputs] => Array
                        (
                            [0] => Array
                                (
                                    [id] => 1.2
                                    [label] => Prefix
                                    [name] => 
                                    [autocompleteAttribute] => honorific-prefix
                                    [choices] => Array
                                        (
                                            [0] => Array
                                                (
                                                    [text] => Dr.
                                                    [value] => Dr.
                                                )

                                            [1] => Array
                                                (
                                                    [text] => Miss
                                                    [value] => Miss
                                                )

                                            [2] => Array
                                                (
                                                    [text] => Mr.
                                                    [value] => Mr.
                                                )

                                            [3] => Array
                                                (
                                                    [text] => Mrs.
                                                    [value] => Mrs.
                                                )

                                            [4] => Array
                                                (
                                                    [text] => Ms.
                                                    [value] => Ms.
                                                )

                                            [5] => Array
                                                (
                                                    [text] => Mx.
                                                    [value] => Mx.
                                                )

                                            [6] => Array
                                                (
                                                    [text] => Prof.
                                                    [value] => Prof.
                                                )

                                            [7] => Array
                                                (
                                                    [text] => Rev.
                                                    [value] => Rev.
                                                )

                                        )

                                    [isHidden] => 1
                                    [inputType] => radio
                                )

                            [1] => Array
                                (
                                    [id] => 1.3
                                    [label] => First
                                    [name] => 
                                    [autocompleteAttribute] => given-name
                                    [isHidden] => 
                                    [placeholder] => First
                                )

                            [2] => Array
                                (
                                    [id] => 1.4
                                    [label] => Middle
                                    [name] => 
                                    [autocompleteAttribute] => additional-name
                                    [isHidden] => 1
                                )

                            [3] => Array
                                (
                                    [id] => 1.6
                                    [label] => Last
                                    [name] => 
                                    [autocompleteAttribute] => family-name
                                    [placeholder] => Last
                                )

                            [4] => Array
                                (
                                    [id] => 1.8
                                    [label] => Suffix
                                    [name] => 
                                    [autocompleteAttribute] => honorific-suffix
                                    [isHidden] => 1
                                )

                        )

                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => name
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => hidden_label
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => db363261
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                    [checkboxLabel] => 
                )

            [1] => GF_Field_Email Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => email
                    [id] => 3
                    [formId] => 10
                    [label] => Email
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [autocompleteAttribute] => email
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => email
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [emailConfirmEnabled] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => e4011b41
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [2] => GF_Field_Phone Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => phone
                    [id] => 4
                    [formId] => 10
                    [label] => Phone
                    [adminLabel] => 
                    [isRequired] => 
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [phoneFormat] => international
                    [autocompleteAttribute] => tel
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => phone
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => 4f5d972d
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [3] => GF_Field_Text Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => text
                    [id] => 5
                    [formId] => 10
                    [label] => Company
                    [adminLabel] => 
                    [isRequired] => 
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => text
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enablePasswordInput] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => 914851fa
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [errors] => Array
                        (
                        )

                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [4] => GF_Field_Textarea Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => textarea
                    [id] => 6
                    [formId] => 10
                    [label] => Support Request
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => textarea
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => Please detail the support you require
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [form_id] => 
                    [useRichTextEditor] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => bdf04b7c
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [errors] => Array
                        (
                        )

                    [checkboxLabel] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

        )

    [button] => Array
        (
            [type] => text
            [text] => 
            [imageUrl] => 
            [width] => auto
            [location] => bottom
            [layoutGridColumnSpan] => 12
        )

    [title] => Support
    [description] => 
    [version] => 2.8.3
    [id] => 10
    [markupVersion] => 2
    [nextFieldId] => 7
    [useCurrentUserAsAuthor] => 1
    [postContentTemplateEnabled] => 
    [postTitleTemplateEnabled] => 
    [postTitleTemplate] => 
    [postContentTemplate] => 
    [lastPageButton] => 
    [pagination] => 
    [firstPageCssClass] => 
    [notifications] => Array
        (
            [65f1e3dd5629f] => Array
                (
                    [id] => 65f1e3dd5629f
                    [isActive] => 1
                    [to] => {admin_email}
                    [name] => Admin Notification
                    [event] => form_submission
                    [toType] => email
                    [subject] => New submission from {form_title}
                    [message] => {all_fields}
                )

        )

    [confirmations] => Array
        (
            [65f1e3dd569cc] => Array
                (
                    [id] => 65f1e3dd569cc
                    [name] => Default Confirmation
                    [isDefault] => 1
                    [type] => message
                    [message] => Thanks for contacting us! We will get in touch with you shortly.
                    [url] => 
                    [pageId] => 
                    [queryString] => 
                )

        )

    [is_active] => 1
    [date_created] => 2024-03-13 17:35:25
    [is_trash] => 0
)

Support

At Concentric, we take pride in the service and support that we provide to our customers and partners.

Please, select the type of support you desire, by clicking on any of the below buttons.

Return Material Authorization (RMA Request)

Should you incur a problem with your product and wish to return it for replacement or credit, please click the link to find the RMA request form. We will review your request and contact you to discuss the next steps in the process. Please provide as much information as possible so we can determine how to best process your product.

EMP driver and software downloads.

Array
(
    [fields] => Array
        (
            [0] => GF_Field_Name Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => name
                    [id] => 1
                    [formId] => 10
                    [label] => Name
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [nameFormat] => advanced
                    [inputs] => Array
                        (
                            [0] => Array
                                (
                                    [id] => 1.2
                                    [label] => Prefix
                                    [name] => 
                                    [autocompleteAttribute] => honorific-prefix
                                    [choices] => Array
                                        (
                                            [0] => Array
                                                (
                                                    [text] => Dr.
                                                    [value] => Dr.
                                                )

                                            [1] => Array
                                                (
                                                    [text] => Miss
                                                    [value] => Miss
                                                )

                                            [2] => Array
                                                (
                                                    [text] => Mr.
                                                    [value] => Mr.
                                                )

                                            [3] => Array
                                                (
                                                    [text] => Mrs.
                                                    [value] => Mrs.
                                                )

                                            [4] => Array
                                                (
                                                    [text] => Ms.
                                                    [value] => Ms.
                                                )

                                            [5] => Array
                                                (
                                                    [text] => Mx.
                                                    [value] => Mx.
                                                )

                                            [6] => Array
                                                (
                                                    [text] => Prof.
                                                    [value] => Prof.
                                                )

                                            [7] => Array
                                                (
                                                    [text] => Rev.
                                                    [value] => Rev.
                                                )

                                        )

                                    [isHidden] => 1
                                    [inputType] => radio
                                )

                            [1] => Array
                                (
                                    [id] => 1.3
                                    [label] => First
                                    [name] => 
                                    [autocompleteAttribute] => given-name
                                    [isHidden] => 
                                    [placeholder] => First
                                )

                            [2] => Array
                                (
                                    [id] => 1.4
                                    [label] => Middle
                                    [name] => 
                                    [autocompleteAttribute] => additional-name
                                    [isHidden] => 1
                                )

                            [3] => Array
                                (
                                    [id] => 1.6
                                    [label] => Last
                                    [name] => 
                                    [autocompleteAttribute] => family-name
                                    [placeholder] => Last
                                )

                            [4] => Array
                                (
                                    [id] => 1.8
                                    [label] => Suffix
                                    [name] => 
                                    [autocompleteAttribute] => honorific-suffix
                                    [isHidden] => 1
                                )

                        )

                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => name
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => hidden_label
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => db363261
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                    [checkboxLabel] => 
                )

            [1] => GF_Field_Email Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => email
                    [id] => 3
                    [formId] => 10
                    [label] => Email
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [autocompleteAttribute] => email
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => email
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [emailConfirmEnabled] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => e4011b41
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [2] => GF_Field_Phone Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => phone
                    [id] => 4
                    [formId] => 10
                    [label] => Phone
                    [adminLabel] => 
                    [isRequired] => 
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [phoneFormat] => international
                    [autocompleteAttribute] => tel
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => phone
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => 4f5d972d
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [3] => GF_Field_Text Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => text
                    [id] => 5
                    [formId] => 10
                    [label] => Company
                    [adminLabel] => 
                    [isRequired] => 
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => text
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => 
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [enablePasswordInput] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => 914851fa
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [useRichTextEditor] => 
                    [errors] => Array
                        (
                        )

                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

            [4] => GF_Field_Textarea Object
                (
                    [_is_entry_detail:GF_Field:private] => 
                    [_context_properties:GF_Field:private] => Array
                        (
                        )

                    [_merge_tag_modifiers:GF_Field:private] => Array
                        (
                        )

                    [_supports_state_validation:protected] => 
                    [type] => textarea
                    [id] => 6
                    [formId] => 10
                    [label] => Support Request
                    [adminLabel] => 
                    [isRequired] => 1
                    [size] => large
                    [errorMessage] => 
                    [visibility] => visible
                    [inputs] => 
                    [description] => 
                    [allowsPrepopulate] => 
                    [inputMask] => 
                    [inputMaskValue] => 
                    [inputMaskIsCustom] => 
                    [maxLength] => 
                    [inputType] => textarea
                    [labelPlacement] => 
                    [descriptionPlacement] => 
                    [subLabelPlacement] => 
                    [placeholder] => Please detail the support you require
                    [cssClass] => 
                    [inputName] => 
                    [noDuplicates] => 
                    [defaultValue] => 
                    [enableAutocomplete] => 
                    [autocompleteAttribute] => 
                    [choices] => 
                    [conditionalLogic] => 
                    [productField] => 
                    [layoutGridColumnSpan] => 
                    [form_id] => 
                    [useRichTextEditor] => 
                    [enableEnhancedUI] => 0
                    [layoutGroupId] => bdf04b7c
                    [multipleFiles] => 
                    [maxFiles] => 
                    [calculationFormula] => 
                    [calculationRounding] => 
                    [enableCalculation] => 
                    [disableQuantity] => 
                    [displayAllCategories] => 
                    [errors] => Array
                        (
                        )

                    [checkboxLabel] => 
                    [pageNumber] => 1
                    [fields] => 
                    [displayOnly] => 
                )

        )

    [button] => Array
        (
            [type] => text
            [text] => 
            [imageUrl] => 
            [width] => auto
            [location] => bottom
            [layoutGridColumnSpan] => 12
        )

    [title] => Support
    [description] => 
    [version] => 2.8.3
    [id] => 10
    [markupVersion] => 2
    [nextFieldId] => 7
    [useCurrentUserAsAuthor] => 1
    [postContentTemplateEnabled] => 
    [postTitleTemplateEnabled] => 
    [postTitleTemplate] => 
    [postContentTemplate] => 
    [lastPageButton] => 
    [pagination] => 
    [firstPageCssClass] => 
    [notifications] => Array
        (
            [65f1e3dd5629f] => Array
                (
                    [id] => 65f1e3dd5629f
                    [isActive] => 1
                    [to] => {admin_email}
                    [name] => Admin Notification
                    [event] => form_submission
                    [toType] => email
                    [subject] => New submission from {form_title}
                    [message] => {all_fields}
                )

        )

    [confirmations] => Array
        (
            [65f1e3dd569cc] => Array
                (
                    [id] => 65f1e3dd569cc
                    [name] => Default Confirmation
                    [isDefault] => 1
                    [type] => message
                    [message] => Thanks for contacting us! We will get in touch with you shortly.
                    [url] => 
                    [pageId] => 
                    [queryString] => 
                )

        )

    [is_active] => 1
    [date_created] => 2024-03-13 17:35:25
    [is_trash] => 0
    [page_instance] => 0
    [styles] => Array
        (
            [inputPrimaryColor] => #204ce5
        )

    [theme] => gravity-theme
)
Get in touch

Our engineers and in-house support team is ready to assist you with your support requirement.

Please, complete the support form as thoroughly as possible to best equip our support team to swiftly assist you.
We endeavour to apply quick turnaround time to your support request.

Name(Required)

Contact your nearest Concentric facility.

Contact Us